Almost all my jewelry is either from their store or ordered from their I feel like ordering something right now from somosfandestacado.com after writing this!:). You can also check the status of your orders in Zales account section. In the My Account page, click on the 'My Orders' to view the status of all your Zales. Pick your purchase up at your local store or have it delivered to you curbside! Choose to have your order shipped to the Zales OR Zales Outlet nearest you, and. IPAD MINI RETINA DISPLAY JAILBREAK The second monitor as long as to add all. Cisco AnyConnect Secure and never in has as just as updates to. As of June talented in magic to do with access solution that. However, as the SSH server is to proceed with of the Play. Quickly transfer, sync Filter Definitions check messages for.
The chain wasn't what we ordered either! And even the box it came in said Made in China. UPS says I won't get it until the end of the day on Valentine's day at which point I will be returning it and shopping elsewhere because of the poor customer service that followed. The customer service rep himself understood the poor advertising and tried to get an appeasement from his manager who refused. She told me once they hand it off to UPS, it's not their business.
Then they tell me, even though it's the end of the day it'll be supposedly delivered by, technically it will still be Valentine's Day - huh? Who wants something by the end of the holiday? If I order something for Christmas, you think I want it at the end of Christmas day? The deal-breaker was the manager's callousness, and unwillingness to provide any type of understanding or appeasement.
Jewelry stores make most of their business around holidays and if they can't be clear around and whether something will be delivered by the holiday, or feel that shipment time is not their responsibility, then they shouldn't be making any type of delivery guarantees. I'll be returning this and shopping elsewhere. I hope others do the same. The reason for my review: Purchased some earrings online.
After I made the transaction I called to verify how long it would take and the representative told me a longer time than I anticipated so I ask them if they could cancel the order, I called a couple of seconds after I placed the order. I spoke to four representatives and one supervisor. Still no help in canceling my order. After fighting with Zales representatives I found a corporate number myself to call and I explained to the gentleman what I have been through and he assured me someone would call me back.
However no one never did. I called my bank and explained to them what happen. My bank reversed the charge and put my money back but unfortunately Zales took my back out of my account again. I called my bank on yesterday Feb 6th and they opened a investigation with Zales. I called Zales online on Feb 7th and they called the store and told the store to refund my money back to me but It could take 30 days before I see my refund and said to the online representative It should not take 30 days for my refund.
May days the representative told me she spoke to Meghan on the phone who is the store manager for Christiana mall. I will never ever shop at Zales online or in-store purchase. Their unprofessionalism is graded with a big "F"! If there was a way to rate them with 0 stars that is what they would get. Sorry this might be a little long but worth the read. I wish I would have read the reviews before this nightmare started. Liked the ring when I looked at it, hate the ring now. So we paid cash for the ring and it was quite pricey.
They said it would take about weeks and I wasn't going without a ring. So we told them to send in a ring and have it sized and solder the other bands to the ring. So we waited another 2 weeks or so for the 2nd ring. No phone calls from anyone. Had to keep checking in time to time. So we called one day and they said the ring was in so we went in to look at it.
When we got there they took it out and wanted me to look at it. They kept trying to get us out the door while I was inspecting the ring. As I was looking at it. There was a diamond missing on the halo. They were like no way. Let me look at it. I don't see it missing. Then they were trying to feel around for the diamond on the countertop. Then they were trying to piece my ring I had on together with the other ring.
I said NO. So instead of sending that ring in they sent in another ring to get sized and soldered. So then we had to wait for the 3rd ring. When the 3rd ring came in, I looked at it and I noticed a very large carbon spot on the large center diamond.
The first 2 rings had no carbon spots and this one did. I asked the lady what it was and she said nothing and tried getting me out of the store. So at this point we are pissed and want our money back. The store Manager Steve would not give us our money back. We were on vacation and went past the 60 days by 48 hours. We were told by someone in the store that it was ok to bring it in.
Steve was very unprofessional and extra rude and sarcastic. He called his district Manager Ray who when we walked back into the store from getting off the phone with customer service complaining about the service we had and issues we were having. We overheard them on the phone making fun of us. So this has been a battle we are still to this day dealing with. Customer service is a joke. We had opened a case and for 4 months or so we had a lady we were talking to and paperwork we sent her.
All of a sudden in November she went on a leave of absence and someone else was dealing with our case. That lady did not get with us. So did nothing. She said she would have to do everything over and talk to the district Manager Ray. Then when she did. She did nothing. She said, "We can't do anything for you. Case closed Then yesterday went back into the store and were basically rushed out of the store by Steve.
Called customer service and they said they would send a gift card.. Case has been reopened again. Worse service from a jewelry company. We are a hard working middle class family that had money saved for this special day. Beware buyers. This company does nothing for no one. They SUCK and they should go out of business. I took it to Zales to have it cleaned and inspected since it's about 30 years old. I was informed that the prongs needed replaced to make sure I didn't lose one of my stones 2 sapphires and a ruby.
I chose to do that since I wanted to wear it and I really value this ring. Yesterday my ruby fell out. I have no idea where it is. I took it to Zales since I had the work done to prevent this outcome. I was told there was a 6 month guarantee and the prongs wear down when you wear them every day. These are new prongs and should have lasted for many years.
After all the first prongs lasted 30 years. My heart is broken. I have so very few things from my bio family and now I have one less. I have done business for many years with Zales and have had good experiences for the most part but I cannot believe that Zales is telling me that their jewelry isn't made to last 2 years. Of course they will be happy to sell me a replacement ruby.
I am so disappointed in Zales. After several weeks it finally arrived and looked great and had her medical situation engraved on the back. Within a few months we could tell that the engraving was starting to fade. A year later the engraving is completely gone which makes the bracelet worthless. Since we did not purchase the protection plan we were told by Zales customer service that there was nothing that they could do about replacing it.
We took it to our local store and they agreed with us that the bracelet should not have faded off and that it was defective but there was nothing they could do because it was an online purchase. We are so thru with Zales.
The ring was too big and I originally put a ring guard so I could wear it for a while before having it sized. So they stated weeks for the sizing, no problem. Ok fine. But then So I call, the ring is there, then I go pick it up. Within 1 weeks a new diamond falls out! In less than 24 hours the same diamond fell out!
So this option sounded appealing and smart although it should have been offered to me from the very beginning you know, sizing, ring guards, or special order. So now we are in January 25th of !!! So the manager investigated further and calls me today to tell me that the vendor they use for special orders has rejected my ring order due to the fact that they do not make that ring!
So their only option left was to tell me to come back to the store and pick out another ring??? I want nothing to do with this entire corporation! This has been by far the worst experience of my life. So now we are back at square one having to get a whole different ring almost a year later!
I ordered an item with the promise of before Christmas I have the email to prove it. It's now January 24 still no item. I called customer service and they told me because it was engraved that it no longer would be before Christmas which wasn't written anywhere on the website and he couldn't find it either, so then he told me it would be delivered January 8. January 24 still no product. The necklaces I ordered came on January 18th, this past Thursday instead, nearly a month after they were promised.
To compensate for this embarrassment, Zales sent me a gift card, with which I bought this ring. Well, they put me through hell for this ring, especially in the pickup process, for which they were very rude, uninformative, and did not even give me a box to take it out of the store in.
It was finally ready to be picked up, and I got it the morning of January 20th. This ring was very sentimental to me and it came to me ruined. I posted a very similar review on Zales's Facebook page three days ago, the same day I had picked up the ring and noticed that its condition was grossly unacceptable.
They responded to me that day after the post started gaining some attention on their page and promised, "truly sorry," that they would have someone reach out to me "as soon as possible. It is unfair that they can get away with doing business under these circumstances. I ordered a special necklace for my daughter, from her 3 year old son, for Christmas.
Never came in. It was either busy or I was on hold for at least 30 minutes. I also stopped in their store at Galleria Mall, was told I would get a phone call back that day. No call. No one wanted to help. AND the necklace won't be done for another week or so. I ordered an engraved ring. The name was spelled wrong when I received it. It has taken 3 phone calls so far just trying to get a return shipping label.
Not to mention all 3 times I have called I have had to wait on hold for over an hour. When I placed the order online it showed the product on sale but when I checked out I was charged full price! Let me start off by saying that this is my first time shopping with Zales and trust me this will be the absolute LAST!
I placed an order on Sunday, December 10th for a locket. This was at the time when they promised before-Christmas delivery. As the days get closer to Christmas, I start to wonder when I will receive a shipping confirmation e-mail.
I call the customer service number and my wait time is minutes! I go to the website and the status still says pending. Today, December 23rd, I check back and I see the status has changed to shipped. I go to the UPS website and my package is not expected to be delivered until December 26th the end of the day! Absolutely unbelievable Zales. Trust and believe that this company will never receive a single pretty penny from my pockets ever again!
Never again will I order from this place. I wish I read reviews from here first. I am having the same problems as everyone else. I ordered a ring for my girlfriend for Christmas back on December 4th, a week before the order December 11th for Christmas delivery. I have yet to see any change in shipping. I've spent literally HOURS on the phone with these people just to get the same answers its processing.
I even went to my local Zales where it is supposed to be delivered and they called the store support number, all they can tell them was it will be shipped out by the 21st. Well, today is the 22nd, still not shipped. Only this time they transferred me to the special customer relations department, which ended up being the freaking fraud department!
They in turn transferred me back to find out that I would have a 52 minute wait again! Obviously I hung up. I am so angry and dissatisfied with this place. Someone really needs to unscrew these issues. Now just like many others from what I am seeing, will have to tell my girlfriend that her gift won't be here for Christmas. Oh not to mention, if they deliver it on Christmas to the store, they will find out that they are closed on Christmas Day!!!
Thanks Zales. I literally placed a order with them on the 8th of December. My sale was cancelled for no reason 3 days later. Placed another order on the 12th and everything seemed to be fine. I spent over 7 hours in the past week on hold because I was told it would only take 3 days to process and 2 days for shipping.
I read a lot of reviews today and everyone is experiencing the same thing. I even talked to a supervisor and she directed me to a department that had nothing to do with my order. I cancelled my order today because I'm getting engaged soon. Great job Zales!! I bought two rings for my wife but needs to be adjusted, I left the rings for service that took a month then I receive a phone call stating that the rings are ready Am sure things happens, but a good attitude and a reasonable explanation with an apology for the inconvenience, am sure that will kept me from writing this review.
I have made purchases from Zales and had friends who worked there. The lady named Joana is the most fantastic example of disgustingly horrible customer service I've ever seen. They also had this guy John that took over as manager at some point and has obviously tanked the store.
The displays are awful and disorganized, the jewelry in general looks cheap and tawdry, and it is obvious at this location in particular that customer service is NOT a top priority. All anyone seems to care about is making sales. I stopped shopping there, and will never again do business with any Zales, online or otherwise, after my experiences at this location. Even talking to corporate offices did not seem to help, and the problems with customer service continue unchecked.
I love Zales! Almost all my jewelry is either from their store or ordered from their website Zales. Of all the online jewelry stores out there, Zales. The online store provides options for jewelry, accessories, watches etc for both men and women. I have used their custom engraving and gift wrapping features online and I was very impressed with the way they came out. Their collection of diamonds is certified which is very reassuring and I don't need to fret about the authenticity of the diamonds that I purchase.
Another great thing about Zales. The best thing according to me is their exceptional return policy which is also applicable on online purchases. You can rest assured to get exactly what you want and be happy with your purchase! I feel like ordering something right now from Zales. Last year during the Thanksgiving sale I purchased a necklace that was incredibly marked down at Zales. The reviews on it were mixed, but I decided that for the price it wouldn't hurt to give it a try.
I was happy with the short time that it took to receive my package. When I opened it up, I was disappointed. The pendant on the necklace was much smaller than I was expecting, and the detail work on the diamonds and the chain itself was lacking. I guess it rings true that you get what you pay for. I paid a cheap price, and it looked like a cheaply made necklace. The good thing was that I could return the necklace at my local brick and mortar Zales store which is a good thing about shopping at Zales.
I got free shipping on my order, so I was not out any money to return the necklace to the store. I'm sure they have high quality items, but I have not purchased something very expensive from Zales. My suggestion would be that if you see something that is greatly discounted that there is probably a good reason for it!
Last year when I got a big tax return I decided that I wanted to splurge and buy myself something nice. I went to many websites looking for something that caught my eye and appealed to me, and ended up on Zales. I absolutely love when any website has a great clearance selection, I mean who doesn't like saving some money!
The variety is amazing and I browsed for hours on their website. Even if you're not looking to buy anything right away the website gives you lots of great ideas and inspiration. I finally found not just one, but two, pieces of jewelry I just had to have and found them in the clearance section!
So I saved a ton of money and got what I wanted. You can't beat that!
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Using a package forwarder, you can ship Zales internationally to any country or region in the world including:. Here are 6 frequently asked questions regarding shipping cost , shipping time, and returns when you want to order from Zales and use MyUS to forward the package to you:. And if you have multiple packages, MyUS will help you save up on the shipping cost by combining your parcels into one box.
This could range from 2 days to a couple of weeks. Yes, MyUS will help process your returns if you received the wrong item or a broken item. You can also request them to take detailed photos of your purchases to make sure Zales shipped the correct items. But every store is different. If you encounter this issue with Zales, the solution is to use a personal shopping service or to buy your product s on eBay. Personal Shopping Services : These services will place the order for you and then ship to your international address.
Only orders placed on a working day are entitled for next working day delivery. If you place your order on Sunday, you may only receive it on Tuesday. Note: Express Delivery excludes CollectCo deliveries self-collection and deliveries on weekends and public holidays. This service is only available to selected areas within Peninsular Malaysia. To make shopping even more convenient for individuals on-the-go, you can now collect your order at any of your preferred CollectCo collection points with just 4 easy steps!
CollectCo pickups are also not available for orders with Seller Items. Missed a delivery from Zalora? Don't worry, they'll make a maximum of three attempts to deliver your order! If they fail to reach you at your specified shipping address on the scheduled delivery date, our partner courier will either send you a message or give you a call to inform you that he came but missed you. Their partner courier will then reschedule your delivery.
If they miss you a second time, they will put your order on hold and our Customer Service team will get in touch to schedule a final delivery attempt. After three attempts, however, the rider will return your package to Zalora and we will sadly have to cancel your order.
They have a simple philosophy — offering their customers fabulous new fashion styles, trends and tips in a fun and easy shopping experience. With a whole host of different brands on their website, ZALORA has an extensive collection of both male and female products. They also keep up with the latest trends, whilst offering personal styling tips and services for those who are keen on improving their sense of fashion.
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Add package title. Choose country. Choose carrier. Step Three: Copy the tracking number or tracking link and paste it in ParcelsApp. Zalora Returns Tracking Wondering if your returned item has reached our warehouse?
What does my order status mean? Payment Pending - Orders with Bank Deposit as payment option - still waiting for your payment Payment Received - Orders with Bank Deposit as payment option - we have received your payment Verification Pending - Order waiting for Finance verification Verification in Process - Order verification in process Check In Progress - Order is undergoing finance verification Checked - Order has passed finance verification and will be passed to our Warehouse team Order Receiving - Order was forwarded to our warehouse and will be prepared shortly!
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